Employee Type: Direct Hire
Experience: 3 years
Location: Southlake, TX 76092
Job Title: Technical Consultant
Our Technology Consultants are responsible for maintaining user uptime and improving their computing experiences through effective onsite maintenance and problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service.
Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes.
This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service. This position will include identifying user problems and working within a structured problem management and resolution process to remediate them within established SLAs, and involves working with other resources and vendors to deliver effective field support services.
Responsibilities for Technical Consultant
Responsibilities include identifying, documenting, and troubleshooting user computing issues to resolution and maintaining customer satisfaction.
Job duties include utilizing our professional services automation (PSA) solution along with other service-specific tools and technologies to deliver onsite user support services and update service request information and collaborate and work with other staff and vendor support resources to resolve issues. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements are desired.
Other requirements include participating in ongoing training and attainment of manufacturer certifications and developing and maintaining relationships with user and vendor contacts.
THIS POSITION ENTAILS:
-Troubleshooting user problems onsite
-Accurate documentation of all activities conducted
-The ability to manage, maintain, troubleshoot and support our users’ networks, equipment, software, and services.
-The ability to learn quickly and adapt to changing requirements.
Qualifications for Technical Consultant
MINIMUM SKILLS REQUIRED:
-Minimum three years experience
-Microsoft Certified Professional status
-Excellent knowledge of our supported software and technologies
-Strong interpersonal skills required to effectively communicate with users and vendors
-Passion for teamwork, continuing education, problem-solving and exceptional customer service
-Must be well spoken, outgoing, organized, detail oriented, dependable and flexible
-Experience with Dell, Cisco and Microsoft technologies a plus
-Valid driver’s license and proof of insurance
-Background check and drug screen required
THE SUCCESSFUL CANDIDATE MUST BE:
-Professional and articulate
-A relationship builder
-A problem solver
Compensation & Benefits for Technical Consultant
Benefits include group medical/dental insurance, paid vacation, holidays, personal and training reimbursement.
Initial compensation commensurate with relevant experience.
Travel/relocation as required.
Position Type for Technical Consultant
If you have questions concerning this position, please contact Anna Grace Zuckerman.
Thank you for choosing Choice Specialists. Equal Opportunity Employer M/F/D/V
Meet your Recruiter
Anna Grace Zuckerman
Company Name: Choice Specialists